IntermediateBEHAVIORAL
Describe a time you identified a process or program that needed quality improvement. How did you lead the improvement effort, and what was the impact?
Public Health Specialist
General

Sample Answer

At my county health department I noticed our mobile vaccination program was losing about 28% of referred clients because follow-up scheduling relied on phone calls and paper logs. I convened a cross-functional team of six (nurses, IT, community liaisons) and built an automated SMS reminder and scheduling workflow integrated with our patient registry over three months. I also trained outreach staff on the new protocol and created a simple KPI dashboard. Within four months missed follow-ups fell to 6%, vaccination completion rose 18%, and we saved roughly 120 staff-hours per month previously spent on manual calls. The community partners reported clearer handoffs and higher trust from residents.

Keywords

Identified measurable gap (28% missed referrals)Led cross-functional team and implemented tech + workflow changeConcrete outcomes: reduced misses to 6%, +18% uptake, 120 staff-hours saved