Sample Answer
At my county health department I noticed our mobile vaccination program was losing about 28% of referred clients because follow-up scheduling relied on phone calls and paper logs. I convened a cross-functional team of six (nurses, IT, community liaisons) and built an automated SMS reminder and scheduling workflow integrated with our patient registry over three months. I also trained outreach staff on the new protocol and created a simple KPI dashboard. Within four months missed follow-ups fell to 6%, vaccination completion rose 18%, and we saved roughly 120 staff-hours per month previously spent on manual calls. The community partners reported clearer handoffs and higher trust from residents.
Keywords
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