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IntermediateTECHNICAL
Describe a specific incident where you troubleshot a printing problem from the user’s PC through to the network printer (e.g., driver issues, print spooler problems, or network connectivity). What steps did you take and how did you confirm it was fully resolved?
Custom Role
General

Sample Answer

At my last company, a finance manager couldn’t print confidential reports to a specific network printer, while others on the floor could. From her Windows 10 laptop, jobs sat in the queue and then disappeared. First, I checked basics: default printer, print queue, and tried printing a test page locally (XPS/PDF) to confirm apps were fine. On her machine, I saw repeated spooler errors in Event Viewer. I stopped the Print Spooler service, cleared C:\Windows\System32\spool\PRINTERS, removed the printer and its driver, then reinstalled the correct 64-bit driver from the print server. I confirmed network connectivity with ping and \printername access, then had her print several test jobs, including a large 50-page report. To be sure it was resolved, I checked the printer’s web interface job history and followed up the next day. That fix eliminated three recurring tickets from her team and helped us add a short printing FAQ that reduced similar print tickets by about 15% the next quarter.

Keywords

Walkthrough from user PC to print server and physical printerUse of Event Viewer, spooler service, and driver cleanup/reinstallVerification via test prints, printer web interface, and follow-upDemonstrated reduction in recurring tickets and documented learnings
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