IntermediateLEADERSHIP
Tell me about a time you had to coordinate work across multiple people or teams with conflicting priorities. How did you align expectations, track progress, and resolve conflicts that arose?
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General

Sample Answer

Situation: At a mid-sized SaaS company, I led a cross-functional initiative to launch a new customer onboarding workflow touching Product, Ops, Legal, and Sales. Each team had conflicting quarterly OKRs. Task: My goal was to deliver a unified workflow by quarter-end without derailing team commitments. Action: I ran a discovery workshop to map dependencies and defined a shared north-star metric: cutting onboarding time from 10 days to 3. I created a RACI matrix, set up a single roadmap in Jira with biweekly check-ins, and published a dashboard (Looker) showing cycle time and blockers. When conflicts arose (e.g., Legal’s review backlog), I proposed time-boxed “MVP legal templates” and escalated only when SLAs slipped beyond 48 hours. Result: We launched 2 weeks early, reduced onboarding time to 3.5 days (65% faster), and increased first-month activation by 18%. No team missed their original OKRs.

Keywords

Established a shared north-star metric to align conflicting prioritiesCreated clear roles (RACI) and a unified execution planUsed transparent tracking and lightweight governance to manage progressResolved conflicts with data and defined SLAs before escalating
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