Sample Answer
We had a long‑time customer whose subscription had auto‑renewed for a full year, about $480, and our policy clearly stated no refunds after 14 days. He reached out at day 45, frustrated, because his team had stopped using the service. I started by really listening, then summarized his concerns back to him so he felt heard. I was upfront: I explained the policy, walked him through where it appeared in the original order and renewal emails, and took ownership for how easy it was to miss. I couldn’t offer a cash refund, but I proposed a compromise: extend his license by six months, add three extra user seats at no charge, and schedule a success call to help his team actually get value. He accepted, thanked me for being transparent, and later gave a 10/10 CSAT on the follow‑up survey. He renewed again the next year, and even mentioned the experience to our account manager as the reason he stayed.
Keywords
On your resume you mention working on a cross-functional project (e.g., involving multiple teams or stakeholders). Describe a situation from that project where priorities conflicted—how did you navigate the trade-offs and what was the final outcome?
Walk me through a recent multi-channel digital marketing campaign you managed end-to-end. How did you set objectives, choose channels, allocate budget, and measure success?
In your resume you note improving or optimizing [a process, KPI, or metric]. What specific baseline metrics did you start from, what steps did you personally take, and how did you verify that the improvement was due to your changes rather than external factors?
Based on your hydrology and irrigation engineering background, explain how you would estimate the irrigation water requirement for a kharif crop in a semi-arid region of Gujarat. Walk me through each step: from reference evapotranspiration estimation, crop coefficient selection, effective rainfall calculation, to arriving at canal discharge for a given command area.
In your civil engineering studies, what specific design coursework or project work did you complete related to irrigation channels or canals (e.g., design of lined/unlined canals, distributaries, minors)? Describe one such design in detail, including how you determined discharge, permissible velocity, section dimensions, and lining choice for Gujarat-type soil and climate conditions.