Describe a specific instance where you managed conflicting stakeholder requirements (e.g., product, QA, customers). How did you negotiate scope, communicate impact, and arrive at a decision?

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VirtualInterview.AI · Accepted Answer

At my previous company, I owned a feature to add bulk user updates to our admin portal. Product wanted it in one sprint for a big customer, QA was worried about data integrity, and support was asking for a detailed audit trail that would add at least a week.

I pulled everyone into a 30‑minute session with real data: 60% of support tickets were about bulk changes, and one recent incident affected 1,200 accounts due to manual updates. I proposed a phased approach: in phase one, we’d deliver bulk updates with strict validation and a simple CSV export as a temporary “audit trail.” In phase two, we’d add the full audit UI.

I documented the risks, got sign‑off from our PM and head of support, and communicated the compromise to the customer. We shipped phase one in two weeks, cut related tickets by about 40% in the first month, and delivered the full audit trail in the following release cycle.

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