IntermediateLEADERSHIP
Describe a situation where you led a small cross-functional initiative (e.g., onboarding process, vendor consolidation, SOP creation) as the VA. What strategic decisions did you make, how did you influence stakeholders, and what was the outcome?
General Virtual Assistant
General

Sample Answer

I led a vendor consolidation for our marketing tools across design, email, and analytics. We were paying five vendors for overlapping features at $18k/year. I mapped costs, feature overlap, and user pain points across three teams, then proposed consolidating to two platforms that covered 90% of needs and cut costs by 55% ($9.9k saved). I ran a two-week pilot, handled training sessions (3 sessions, 12 people), and created a one-page SOP for onboarding and escalation. To get buy-in, I shared a clear ROI model and quick wins for each team. Adoption hit 95% in one month and we reduced admin time by 6 hours/week across the teams.

Keywords

Analyzed costs and feature overlap, quantified $ savingsPiloted solution and created SOPs and trainingInfluenced stakeholders with ROI model and achieved high adoption