IntermediateLEADERSHIP
Describe a time you led a cross-functional workshop to define a new feature. How did you prepare stakeholders, manage conflicting opinions during the session, and ensure clear ownership of resulting actions?
Business Analyst
General

Sample Answer

At FinFlow I led a half-day workshop to define a new bulk-invoice upload feature after customers reported manual entry taking ~6 hours/week for power users. I invited product, engineering (4 devs), design, customer success, and two enterprise customers — and sent a one-page brief plus usage metrics (200 affected accounts, $150k ARR impact) a week before. In-session we mapped pain points, prioritized must-haves vs nice-to-haves using dot-voting, and I mediated by reframing technical tradeoffs into customer outcomes when opinions split on validation behavior. We captured decisions live in a shared board and assigned owners with deadlines: prototype by design (2 weeks), API spec by engineering (3 weeks), and validation criteria by CS (1 week). Two months later the beta reduced data-entry time by 85% for pilot clients and converted 12% to paid tiers.

Keywords

Pre-work with metrics and brief to align stakeholdersStructured facilitation (dot-voting, shared board) to resolve conflictsClear owners and deadlines tied to measurable outcomes (time saved, conversion)
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