Sample Answer
With complex returns, I always follow the same checklist so I don’t miss steps. First, I listen and restate what the customer wants: full return, partial return, or exchange. Then I verify identity if there’s no receipt, using their ID and our return-tracking in the POS, because we had a limit of 3 no-receipt returns in 90 days. Next, I scan every item individually and check for red flags: clearance tags, gift-with-purchase, and whether a promo was applied. If there was a promo, I explain that returning one item may change the discount on the others, and I show them the screen so it’s transparent. I always choose the POS option that matches policy (store credit vs original tender) and add notes if anything is unusual. Before finalizing, I confirm the total with the customer, print and review the receipt with them, and place defective items in the bin or RTV area immediately so shrink and inventory stay accurate.
Keywords
Based on your hydrology and irrigation engineering background, explain how you would estimate the irrigation water requirement for a kharif crop in a semi-arid region of Gujarat. Walk me through each step: from reference evapotranspiration estimation, crop coefficient selection, effective rainfall calculation, to arriving at canal discharge for a given command area.
In your civil engineering studies, what specific design coursework or project work did you complete related to irrigation channels or canals (e.g., design of lined/unlined canals, distributaries, minors)? Describe one such design in detail, including how you determined discharge, permissible velocity, section dimensions, and lining choice for Gujarat-type soil and climate conditions.
Walk me through a recent multi-channel digital marketing campaign you managed end-to-end. How did you set objectives, choose channels, allocate budget, and measure success?
In your resume you note improving or optimizing [a process, KPI, or metric]. What specific baseline metrics did you start from, what steps did you personally take, and how did you verify that the improvement was due to your changes rather than external factors?
On your resume you mention working on a cross-functional project (e.g., involving multiple teams or stakeholders). Describe a situation from that project where priorities conflicted—how did you navigate the trade-offs and what was the final outcome?