IntermediateTECHNICAL
In your previous academic or project work, what specific quality management or quality assurance tools (e.g., control charts, checklists, Pareto analysis, FMEA) have you actually used, and how did you apply them to monitor or improve a process?
Other
General

Sample Answer

In my final-year capstone, we were seeing a lot of rework in a small assembly process for a student-run manufacturing lab. I started by building a detailed defect checklist and having operators log every issue for two weeks. Using that data, I ran a Pareto analysis in Excel and found that 72% of defects came from just two causes: incorrect torque and missing labels. From there, I created a simple control chart to track daily defect rates and torque measurements. We adjusted the work instructions, added a visual torque reference, and introduced a second-check step using the checklist. Within a month, defect rates dropped from about 14% to under 4%, and rework time fell by roughly 35%. The charts made it very easy to show the team how the process was stabilizing, and we kept the control chart on a whiteboard so operators could see the trend in real time.

Keywords

Used checklists to systematically capture defect dataApplied Pareto analysis to identify the vital few causes (72% from two issues)Implemented control charts to monitor defect trends over timeAchieved measurable reductions in defect rate and rework time
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