IntermediatePROBLEM_SOLVING
Describe a complex change request you handled mid‑project that impacted both business logic and system integration in an insurance solution. How did you assess technical impact, update documentation, and communicate with developers and testers?
Business Analyst
General

Sample Answer

In a policy admin upgrade for commercial lines, we were halfway through build when the regulator updated rules on catastrophe exposure. That change hit both our rating logic and an integration with a third‑party catastrophe modeler. I pulled together underwriting, architecture, and the vendor on a 2‑hour impact workshop, walked through our existing decision tables and sequence diagrams, and identified 14 affected rules and 3 interfaces. I then updated the BRD, rule catalog, and integration specs in Confluence, and revised the BPMN flows and data mappings so developers had a single, current source. We re-estimated the work with the tech lead and added one extra sprint, but avoided a larger slip by de‑scoping two low‑value reports. For QA, I worked with the test lead to add regression scenarios around the new exposure caps and edge cases. Because we communicated the impact within 24 hours and kept everything traceable in JIRA, we absorbed the change without missing the go‑live date.

Keywords

Handled regulatory change mid‑project affecting rating logic and integrationsUsed impact workshop to pinpoint affected rules, interfaces, and artifactsUpdated BRD, rule catalog, BPMN, and mappings as single source of truthRe‑estimated scope and coordinated with QA to add targeted regression tests
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