IntermediateBEHAVIORAL
Tell me about a time you had to partner with business leaders to redesign a core HR process (such as performance management, recruitment, or onboarding). What was your role, and what measurable impact did the change have?
HR Manager
General

Sample Answer

In my last role, I partnered with our VP of Operations and three business directors to overhaul a very traditional performance management process that everyone hated. Reviews were once a year, highly subjective, and 60% of managers were turning them in late. I started by running focus groups with managers and employees, then brought that feedback to a cross-functional design group with HR, Ops, and Finance. We shifted to quarterly check-ins, simplified the form from 8 pages to 2, and added a lightweight goal-tracking tool in our HRIS. I personally led manager training and created a short “coaching conversation” guide. Within the first year, on-time review completion went from 40% to 96%, voluntary turnover in key roles dropped from 18% to 11%, and engagement scores around “quality of feedback” improved by 21 points. The Ops VP later expanded the new process to two additional business units because of those results.

Keywords

Partnered with VP and business directors to redesign performance managementUsed employee feedback and cross-functional design group to shape changesImplemented quarterly check-ins, simplified forms, and HRIS goal trackingImproved on-time completion, reduced turnover, and raised engagement scores
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