IntermediateBEHAVIORAL
Describe a time in your last role when you were given a project with an unclear objective and conflicting expectations from two different stakeholders (for example, your direct manager and a senior leader). How did you clarify the goal, decide what to prioritize, and communicate your plan and trade-offs to each stakeholder? Be specific about the steps you took, any tools or data you used, and how you handled disagreement or pushback.
Custom Role
General

Sample Answer

Situation: At my last company, I owned a cross‑team initiative to redesign our customer onboarding. My manager wanted a quick UI refresh in 4 weeks; a senior VP wanted a full workflow overhaul, quoting long‑term NPS goals but no clear scope. Task: Align both on a realistic objective, timeline, and measurable outcomes. Action: I mapped current onboarding in Miro, pulled funnel data from Mixpanel/Salesforce, and quantified drop‑offs (38% at step 2). I drafted two scenarios in a 1‑pager: (A) 4‑week UX improvements; (B) 10‑week workflow redesign, with effort and impact estimates. In a joint meeting, I walked them through trade‑offs, proposed a phased plan, and captured decisions in Confluence. Result: We agreed on Phase 1 (4 weeks, UX) and Phase 2 (8 weeks, workflow). Phase 1 cut drop‑offs by 19% and reduced support tickets by 24%, which secured VP backing for Phase 2.

Keywords

Used data (Mixpanel/Salesforce) to reframe opinions into measurable trade-offsCreated explicit options (short-term vs long-term) with effort/impact estimatesFacilitated a joint alignment meeting and documented decisions clearlyDelivered measurable impact (19% fewer drop-offs, 24% fewer tickets)
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