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IntermediateLEADERSHIP
Tell me about a time you had to lead and motivate a dispersed community physio team to improve service delivery (for example, reducing waiting times or missed visits). How did you communicate priorities, monitor execution, support underperforming staff, and ensure sustainable change?
Senior community physiotherapist hospital
General

Sample Answer

In my last role, our community physio service covered three localities and was missing or rearranging about 14% of visits, with a median wait of 5 weeks for routine referrals. I brought the senior physios and team leads together and set a clear goal: under 5% missed visits and a 3‑week routine wait within six months. We agreed simple priorities: tighten triage, standardise scheduling rules, and improve communication with patients. I held a brief weekly virtual huddle with all sites to review a one‑page dashboard (DNAs, waits, caseload per WTE) and invited teams to share what was working. For colleagues struggling with time management, I offered 1:1 clinics, joint visits, and shadowing with high performers. Within five months, missed visits dropped to 4.2% and routine waits to 2.8 weeks, and we embedded the dashboard and huddles as business‑as‑usual.

Keywords

Set clear, measurable targets across dispersed localitiesUsed simple dashboards and weekly virtual huddles to align and monitorProvided supportive coaching for underperforming staff, not blameEmbedded new routines (dashboard, huddles) to sustain improvements
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