IntermediateTECHNICAL
Across your two projects, which specific tools, methods, or frameworks did you rely on the most, and can you give a concrete example of how using one of them directly improved the project outcome?
Resume-Based
General

Sample Answer

Across both projects, I leaned heavily on a lightweight Agile approach with a very disciplined use of Kanban boards and clear acceptance criteria. On my first project, we were implementing a new process for handling customer requests that involved three different teams and about 1,500 tickets per month. Initially, work was bouncing around in email and spreadsheets, and our average turnaround time was about 5.5 days. I set up a shared Kanban board in Jira, defined three standard workflows, and added simple, binary acceptance criteria for each step so nothing could move forward half‑baked. Within one quarter, we cut average turnaround time to 3.2 days (about a 40% improvement), and “lost” requests dropped to essentially zero because everything was visible. The transparency also let us spot a bottleneck in approvals, and by reallocating just 0.5 FTE to that step, we cleared a backlog of 300+ items in two sprints.

Keywords

Highlighted a specific method (Agile + Kanban + clear acceptance criteria)Explained the messy baseline (emails, spreadsheets, long turnaround)Quantified improvements in turnaround time and error reductionShowed how visibility exposed bottlenecks and guided resourcing
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