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IntermediateLEADERSHIP
Describe a situation where you had to provide leadership as a Business Analyst without having formal authority (for example, influencing a cross-functional team or driving a change in process). How did you gain buy-in and keep the team aligned?
Business Analyst
General

Sample Answer

On a recent pricing modernization project, I had to coordinate a cross-functional group of about 15 people from sales, finance, ops, and IT, but none of them reported to me. Our quoting process was taking 3–5 days and we were losing deals to faster competitors. I started by quantifying the pain: I pulled three months of data and showed that slow quotes were linked to a 12% lower win rate and roughly $1.8M in at-risk pipeline each quarter. That got leadership’s attention and gave the team a shared, concrete goal: cut quote time to under 24 hours. To keep everyone aligned, I ran bi-weekly working sessions with clear decision logs, RACI owners, and a simple dashboard tracking cycle time by stage. By piloting with one region first, we proved we could reduce quote time by 68%, which made adoption in other regions much smoother.

Keywords

Led a 15-person cross-functional team without formal authorityUsed data and business impact ($1.8M at risk) to create urgency and buy-inEstablished clear governance: decision logs, RACI, and simple metrics dashboardPiloted in one region first, achieving a 68% reduction in quote time
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