IntermediateBEHAVIORAL
This role offers inter–business-unit career paths over the next three years. Describe a time when you proactively stepped outside your comfort zone to learn about a new area or function. What motivated you, and how did you apply what you learned?
Other
General

Sample Answer

At my last company, I was in an operations role but kept bumping into questions about data that I couldn’t really answer. I decided to push myself and learn basic analytics, even though I had no technical background. I asked our analytics lead if I could shadow her one afternoon a week for a quarter. I learned how to pull simple queries, build a basic dashboard in Looker, and interpret funnel metrics. Within three months, I used those skills to redesign our intake process for service requests. Instead of guessing, I analyzed three months of ticket data and found 60% of issues came from the same two forms. We simplified those forms and added clearer instructions, which cut repeat tickets by 28% and reduced average resolution time by about 1.5 hours. The experience made me much more comfortable collaborating with analytics and eventually led to me co-owning our quarterly KPI review process.

Keywords

Proactively sought exposure to analytics despite non-technical backgroundShadowed analytics lead and learned concrete tools (queries, dashboards, funnels)Applied learning to redesign intake process based on data, not intuitionDelivered measurable impact: 28% fewer repeat tickets, 1.5 hours faster resolution
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