IntermediateBEHAVIORAL
Describe a time when you inherited a project that was partially completed but had unclear documentation. How did you get up to speed, fill the gaps, and ensure continuity without missing key details?
Other
General

Sample Answer

At my previous company, I inherited a client reporting project that was 60% complete with almost no documentation. My task was to stabilize delivery before the next monthly reporting cycle. First, I mapped all existing assets (Excel files, SharePoint folders, email threads) into a single Confluence page and created a process flow diagram in Lucidchart. I then scheduled 30-minute interviews with four key stakeholders to validate assumptions and identify missing steps. I rebuilt the run-book as a step-by-step checklist in Notion with screen captures, owners, and SLAs. To ensure continuity, I ran two test cycles, logging issues in a Jira board and closing 18 gaps in logic and data sources. Result: we delivered the next cycle on time with zero client escalations, reduced preparation time by 35%, and made the process fully transferable to two backup team members.

Keywords

Centralized scattered project information into one source of truthValidated assumptions via targeted stakeholder interviewsCreated visual process maps and a detailed run-book with owners and SLAsTested and iterated to close gaps, achieving on-time delivery and reduced effort
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