IntermediateTECHNICAL
Think of a project where you were responsible for designing or refining business rules (rating, underwriting, product configuration, or workflow rules) in a configurable insurance platform. How did you capture and convert those rules into a format that could be directly configured or implemented?
Business Analyst
General

Sample Answer

On a small commercial package implementation, I owned the configuration of underwriting and rating rules for a no-code insurance platform. The carrier’s rules were scattered across a 90-page manual and Excel rate tables, so I started by running working sessions with underwriting, actuarial, and operations to translate narrative rules into precise conditions and outcomes. I documented everything in a rules catalog: one rule per row with trigger, data elements, operator, threshold, outcome, and priority. For rating, I converted their Excel into normalized lookup tables with versioning and effective dates, so they could be imported directly. For underwriting, I created decision tables that mapped to the platform’s rule engine syntax (IF/THEN statements with rule groups and stop conditions). I validated these with sample quotes across 30+ test scenarios, comparing premium and decisions against legacy results. After go-live, manual referrals dropped by about 35% and straight-through processing for clean risks increased from roughly 50% to 75%.

Keywords

Explain how you translated narrative rules into structured, configurable formatsDescribe tools used (rules catalog, decision tables, data dictionaries)Show collaboration with underwriting/actuarial and IT/config teamsQuantify the impact on STP rates, referrals, or error reduction
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