IntermediatePROBLEM_SOLVING
Imagine your main content channel suddenly drops in engagement by 40% over two weeks with no obvious algorithm change announced. Based on how you’ve diagnosed performance issues in past roles, what concrete steps would you take in the first 72 hours to identify the cause and propose fixes?
Content Creator
General

Sample Answer

If I saw a sudden 40% drop, my first move in the first few hours would be to confirm it’s real and not a tracking glitch: compare platform analytics with GA, CRM, and past exports, and check multiple segments (organic vs paid, mobile vs desktop). Then I’d pinpoint where the drop is happening: impressions, reach, clicks, or on-page behavior. Next 24 hours, I’d line up content and timing: did anything change in topics, formats, hooks, frequency, or posting times? I’d compare performance of the last two weeks vs the prior eight, post by post, to see if a specific format, audience segment, or geography tanked. Within 72 hours, I’d run 2–3 quick tests: revert one proven content format, test alternative thumbnails/hooks, and shift one time slot. I’d document a short hypothesis deck with findings, likely causes, proposed tests, and expected impact so the team can react quickly but with data.

Keywords

Verify the issue and isolate where in the funnel the drop occursCompare recent content and audience patterns against a longer baselineDesign quick, low-risk tests to validate hypotheses within 72 hoursCommunicate findings and plan in a structured, data-backed way
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