IntermediatePROBLEM_SOLVING
Give a concrete example from your HR internship where you noticed an inefficiency in an HR process (such as onboarding, attendance tracking, or documentation). How did you analyze the issue, what options did you consider, and what change did you propose or implement?
Custom Role
General

Sample Answer

During my internship, I noticed our onboarding paperwork was painfully manual. New hires filled out 8–10 separate forms, then HR re-keyed the same information into our HRIS. It took about 45–60 minutes per employee, and we were onboarding 15–20 people a month. I tracked the time for two weeks and documented duplicate fields across forms. Then I mapped three options: keep the process but create a master form, use fillable PDFs, or integrate directly with the HRIS. Full integration was ideal but not realistic in the short term, so I proposed a combined master form with pre-populated fields and fillable sections. I built a draft in Word, converted it to a protected PDF, and piloted it with one cohort of 6 hires. We cut admin time by roughly 35% and reduced data entry errors by about half. The HR manager liked the results and rolled it out for all office roles.

Keywords

Identified duplication in onboarding forms and measured the impactAnalyzed multiple options with trade-offs before choosing a pragmatic solutionPiloted a master fillable form and measured time and error reductionsScaled the improved process to all office hires
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