This position may no longer be available
Posted . It may have been filled, expired, or closed.
This position may no longer be available
Posted . It may have been filled, expired, or closed.
Type
FULL TIME
Work Style
On-site
Join Navan's innovative Business Technology team as the Principal Genesys Cloud Architect and own the detailed design and architecture of our global customer experience ecosystem. As the technical authority on our Genesys Cloud CX deployment, you won't just maintain a system; you will define the "art of the possible." You will bridge the gap between our business stakeholders’ complex custom requirements and technical reality, designing deep integrations that allow Navan to deliver a personalized, data-driven experience to travelers worldwide.
Navan offers a dynamic and fast-paced Business Technology environment where you can grow your skills, take on new challenges, and make a significant impact on the success of the organization. The ideal candidate acts as a "translator"—capable of deep-diving into API configurations and Architect flows one minute, and leading a strategy session with business VP’s the next. If you are passionate about architecting complex, custom solutions and thrive in a fast-paced, high-growth environment, we want you to join Navan's Business Technology Team.
Navan isn't just a travel management company; it's a game-changer. As one of the fastest-growing companies in the industry, we're rewriting the rule book and creating innovative solutions that revolutionize business travel. But what sets us apart is our team: a group of passionate, driven individuals who aren't afraid to challenge the status quo and think outside the box. Join us at Navan, and you'll be part of a dynamic, inclusive community that values diversity, creativity, and collaboration. Together, we're changing the way the world travels – and we're just getting started.
As the Principal Genesys Cloud Architect, you will serve as the primary technical lead for the design and evolution of Navan's Contact Center capabilities. Your primary responsibilities will include:
Certification: Genesys Cloud Certified Professional (GCP) certification is highly preferred.
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Prepare for your Contact Center Cloud Architect interview at Navan.