This position may no longer be available
Posted . It may have been filled, expired, or closed.
This position may no longer be available
Posted . It may have been filled, expired, or closed.
Type
FULL TIME
Work Style
On-site
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
The Customer Success team’s mission is to ensure Stripe's most strategic users get the maximum value from their Stripe investments. This team manages our largest users, and few roles provide such a direct impact on the growth of the company. In this Program Manager role you’ll be responsible for designing the strategy and driving the execution of a program which aims to create a differentiated experience and engagement for Stripe’s largest users. You’ll deeply partner across the company to drive a consistent, programmatic engagement model for our largest users, to increase their satisfaction and growth on Stripe. You’ll lead all aspects of the program, from the program design, cross-functional collaboration, execution, and tracking success metrics against goals.
This role will support the Go-To-Marketing (GTM) organization in delivering a differentiated experience for Stripe’s largest users. We’re striving to elevate every aspect of how these users are engaged from events to executive briefings to QBRs and other insights. You’ll ensure Stripe shows up in an elevated and consistent way in every experience. You will support the strategy and run programs that are effective, well understood, and observable. Program goals include ensuring these users are getting and recognizing value from Stripe, and that Stripe is retaining and growing these relationships. In this role, you will create clarity when navigating ambiguity, and solve complex problems while operating in a high-growth environment. You will work closely with cross functional teams from Marketing and Finance to Sales, to execute all aspects of the program. The initiatives you support will be pivotal for large users at Stripe.
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Prepare for your Program Manager, Customer Success interview at Stripe.