Customs Trainer

Core Responsibilities:

Educational and Training Support

• Develop and deliver training materials on customs entry processes, procedures, and regulatory requirements in collaboration with Flexport Customs Compliance


• Create and maintain educational resources, including process guides, work instructions, videos, system tutorials and/or in-person trainings


• Conduct onboarding sessions for new team members on customs brokerage fundamentals as a support for Associate Managers and Managers


• Support continuous learning initiatives and stay current with regulatory changes and industry best practices


• Facilitate workshops and knowledge-sharing sessions across operational teams as recommended by Customs Compliance and Head of Customs

• Collaborate with operations teams to identify process improvement opportunities


• Help resolve entry-related issues and support problem-solving efforts

• Project: Review all training materials and operational guidance reflect current regulatory requirements in combination with Customs Compliance


• Support compliant use of internal systems and processes

NOTE: Customs Compliance will maintain responsibility for broker education as required by 19 CFR §111

Required Qualifications

• 2 years of experience in customs brokerage, international trade, or related field


• (External Candidates) Strong understanding of customs systems, ability to learn quickly and operationalize Flexport’s systems into clear instructions


• Strong understanding of customs entry processes and procedures


• Knowledge of customs regulations, tariff classifications, and trade compliance requirements


• Excellent communication and presentation skills


• Strong attention to detail and organizational abilities


• Ability to work collaboratively in a team environment


• Willingness to travel, as needed for in-person trainings

Preferred Qualifications

• Licensed Customs Broker or progress toward licensing


• Experience in training, education, or knowledge management roles


• Understanding of trade agreements and preferential duty programs

Skills and Competencies

• Analytical thinking and problem-solving abilities


• Organizational perspective to set and define training roles


• Adaptability to changing regulations and requirements


• Time management and ability to prioritize multiple responsibilities and projects


• Professional written and verbal communication


• Proficiency in Microsoft Office Suite and learning management systems