Manager, Rider Operations

The Rider Operations team at Zoox ensures the success of all customer interactions with our robotaxi service. We are the human partner to the robot AI, providing an amazing support experience to our customers. In preparation for our commercial launch, we are growing our team to support the challenging delivery of traditional customer service with specialized real-time rider support during customer rides. We are seeking an experienced manager who will scale and lead the team and will be the human point of contact for our riders. 

As the Manager for Rider Operations, you will be responsible for ensuring the success of all customer interactions for our robotaxi service. This role combines the delivery of traditional customer service with specialized real-time rider support during customer rides. You will be a part of creating new products and services that allow the Rider Operations team to understand what is happening in and around our vehicles. Your team will be the human partner to the robot AI, providing an amazing customer support experience to our customers.  The role will require working across the Product, Experience, Software, and Fleet Operations teams to help define and execute the roadmap for our rider operations service.  It requires empathy and creativity, along with a data-driven approach to inform product and process design.