Senior Analyst , GTM Operation at Zscaler

About Zscaler

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.

We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

Role

We are looking for a Senior Analyst, GTM Operation to join our GTM Operations & Analytics team. This is a remote role, reporting to the Manager, GTM Operations. You will collaborate across Sales, Marketing, and Engineering to align business needs with innovative GTM system solutions while driving the strategic application of Generative AI to optimize our processes.

What you’ll do (Role Expectations)

Collaborate with Sales, Pre-sales, Marketing, and Engineering teams to align business needs with innovative GTM system solutions, fostering data-driven decision-making

Manage end-to-end project lifecycles for AI Initiatives, from concept and BRD creation to successful implementation and stakeholder alignment

Contribute to the identification, strategic planning, and hands-on application of Generative AI and Large Language Models (LLMs) to optimize GTM processes

Perform in-depth data analysis to identify trends and translate complex data into clear, actionable recommendations through reports and dashboards

Craft sophisticated go-to-market strategies, resource plans, and execution frameworks, leveraging data and AI-driven insights to ensure maximum impact

Who You Are (Success Profile)

You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

4+ years of experience in GTM Business Systems Analysis and Administration, with strong proficiency in the end-to-end deployment and optimization of business-critical tools

Bachelor’s degree from a Tier 1 or Tier 2 college

Expertise in Salesforce and deep knowledge of report creation using tools such as GSuite, Snowflake, or Streamlit

Proven track record of contributing to impactful AI/ML projects, specifically with Generative AI and Large Language Models (LLMs), from conceptualization to business application

Demonstrated proficiency in prompt engineering and a solid understanding of core AI concepts such as RAG (Retrieval Augmented Generation) and fine-tuning

What Will Make You Stand Out (Preferred Qualifications)

Proficient SQL knowledge and experience using business intelligence tools such as Tableau or Power BI for data visualization

MBA from a Tier 1 or Tier 2 college

Strong familiarity with a range of GTM platforms beyond Salesforce, such as ZoomInfo, Salesloft, or Outreach

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans

Time off plans for vacation and sick time

Parental leave options

Retirement options

Education reimbursement

In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Senior Analyst , GTM Operation

Job Description