Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. Our support experience leverages deep understanding of our products, the financial industry and money movement, and our customers’ products and users, and requires us to invest significant resources into building this experience ourselves with talented teams of Stripes.
What you’ll do
- Streamline Workstreams: With specialized knowledge, Financial Data Analysts are relied on to pilot and streamline large, impactful workflows that come with high risks/low standardisation, to the SDC.
- Improve Observability: Create and maintain data pipelines and metrics to ensure accuracy and reliability, helping SDC leadership team detect issues, track process health, forecast demand and capacity, and drive continuous improvement.
- Incident Support: Serve as primary contact for internal and external stakeholders for incident support: perform root-cause analysis, communicate findings, drive resolution, and help establish guardrails to prevent recurrence.
- Translate Insights into process/product enhancements: Work with stakeholders and cross-functional teams to drive insights provided by the team, to closure.
- Training & Documentation:
- Provide Technical trainings - on SQL, Python & other tooling.
- Create and maintain documentation—including trailheads, runbooks, and other process guides to improve team effectiveness and productivity.
- Process Automation:
- Work with the SDC team members to analyze process data to identify automation opportunities
- Help build and maintain automated solutions by providing technical expertise and support, collaborate with reviewers and business teams for performance and load testing to ensure reliability, and resolve defects, if any before rollout.
- Help in timely closure of projects by assisting associates with deployment on Prod & providing guidance on ship
- Maintain/Update automations as per changes in upstream processes
- Process Improvements & Redesign: Streamline complex workflows through TMA and redesign, identify and integrate required tooling, and update documentation to reflect reporting, process changes, and improvements
- Escalation Point: Serve as the point of contact for stakeholders for technical issues that the SDC needs to address.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Have at least 4 years experience in a technical role with experience writing SQL to query relational databases
- Have experience navigating the nuanced complexity of financial systems and solving large scale, technical challenges.
- Have strong analytical skills to investigate, prioritize, and identify the root cause of issues.
- Have experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders.
- Are comfortable operating independently and thrive in a fast-paced environment to deliver results, with an ability to establish priorities and reliably execute against time-sensitive deadlines.
- Have experience identifying and triaging technical issues to relevant teams for resolution.
- Demonstrated track record of process improvement and proactive problem solving.
- Have an investigative mindset and operations experience
- Excellent written and verbal communication skills in English
Preferred qualifications
- Payments expertise (working with financial partners, optimizing processing errors, managing payment costs).
- Experience operating in a high growth technology company