Senior Sales Operations Analyst at Zscaler

About Zscaler

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.

We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

We're looking for an experienced Senior Sales Operations Analyst to join our Sales Operation team in Japan. Reporting to the Manager, Regional Sales Operations, you'll be responsible for:

Supporting the Area Vice President, Japan COO, and Senior Director of Sales Operations to drive operational cadences such as sales forecasting, pipeline management, and process optimization to drive revenue growth.

Owning and reporting on key sales metrics, leading pipeline reviews, identifying gaps in the process, and recommending actions to maximize pipeline conversion rates, with a focus on areas like Commercial Sales and Public Sector growth.

Leading operational planning for APJ, including territory design, quota distribution, account segmentation, and resource allocation, in alignment with annual business goals.

Utilizing tools such as Salesforce (SFDC), Tableau, and other platforms to improve workflows, increase efficiency, and ensure compliance.

Collaborating with teams across Finance, Marketing, Business Development, Sales Compensation, Partner & Channel Teams, and Customer Success to drive alignment and operational success.

What We're Looking for (Minimum Qualifications)

8+ years of experience in sales operations, sales planning, or business operations, preferably in the B2B tech/SaaS industry.

Native-level fluency in Japanese and English.

Bachelor’s degree required; MBA or similar qualifications are preferred.

Advanced knowledge of Salesforce (SFDC), Tableau, and other analytical tools.

Strong skills with Google Spreadsheets, Excel, and other workflow optimization tools.

What Will Make You Stand Out (Preferred Qualifications)

Proven experience working with regional and global sales operations teams in a high-growth multinational organization.

A track record of influencing senior leadership, either as an IC or a team leader.

Expertise in territory design, account segmentation, and quota-setting practices.

In-depth knowledge of Japan-specific business practices, sales processes, and cultural nuances.

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans

Time off plans for vacation and sick time

Parental leave options

Retirement options

Education reimbursement

In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Senior Sales Operations Analyst

Job Description

What We're Looking for (Minimum Qualifications)

What Will Make You Stand Out (Preferred Qualifications)