Job Description
Zoox’s internship program provides hands-on experiences with state of the art technology, mentorship from some of the industry's brightest minds, and the opportunity to play a part in our success. Internships at Zoox are reserved for those who demonstrate outstanding academic performance, activities outside their course work, aptitude, curiosity, and a passion for Zoox's mission.
As Zoox transitions from its R&D phase into a service-oriented business, the Process Improvement team within Fleet Operations plays a critical role in operationalizing and scaling the policies and procedures that support our Fusion Center teams. Our mandate spans both internal operational excellence and the end-to-end customer experience.
We evaluate and refine workflows across the entire Fusion ecosystem - from agent processes and customer-facing communications to the procedures that enable rapid cleaning, repair, and return-to-service for vehicles. Our team actively identifies operational inefficiencies, uncovers opportunities for improvement, and ensures all processes are captured in clear, robust, and actionable playbooks.
We are seeking a highly organized and detail oriented intern to support the development of Zoox Asynchronous Support ecosystem. In this role, you will build and maintain a Support Knowledge Base by creating clear, accurate internal documentation and customer-facing Help Center articles that empower riders to self-serve and enable our Fusion Center and Customer Experience teams to operate efficiently. You will partner with cross-functional stakeholders to validate content, uphold brand voice, and ensure documentation reflects current workflows and product capabilities.
Beyond content creation, you will conduct workflow analyses to identify process improvements, propose solutions, project manage improvements end-to-end and monitor key metrics to measure impact. You will also contribute to the design and iteration of chatbot workflows. This role is ideal for someone who is customer-obsessed, detail oriented, and excited to shape Zoox customer experience program and define scalable processes that delight end users.