About the Role
As a Senior Analyst – Business Operations, Flights, you will play a key role in driving operational excellence through analysis, automation, and process improvement. You will serve as the bridge between frontline operations and system owners, ensuring workflows are efficient, data-driven, and scalable.
This role requires strong analytical and problem-solving skills, as well as the ability to partner effectively across functions to identify inefficiencies, recommend solutions, and support the rollout of automation initiatives.
What You’ll Do
Process Optimization & Automation Support
- Identify and assess automation opportunities in flight operations workflows.
- Work with Product and Engineering teams to define and test requirements for automation tools.
- Monitor automation effectiveness and provide data-driven recommendations.
Operational Troubleshooting & Analysis
- Lead investigations into recurring operational issues or exceptions.
- Analyze data to identify patterns, root causes, and potential solutions.
- Support operational pilots and efficiency projects aimed at reducing manual work.
- Troubleshoot escalated issues within operations, identifying root causes and implementing solutions.
Stakeholder Collaboration
- Act as a subject matter expert for operational workflows within the flights domain.
- Partner closely with Service Delivery and Vendor teams to gather insights and feedback.
- Communicate clearly across technical and non-technical teams.
Documentation & Training
- Own the creation and maintenance of SOPs, process maps, and training guides.
Support onboarding and cross-training efforts across teams.
What You’ll Bring
- 3–5 years of experience in travel operations, ideally within a TMC, OTA, or airline environment.
Hands-on experience with GDS systems (Sabre, Amadeus preferred).
- Strong analytical mindset, with experience in process improvement or automation projects.
- Ability to translate operational needs into technical requirements.
- Excellent communication, stakeholder management, and problem-solving skills.