Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.
See yourself at Twilio
Join the team as Twilio’s next Senior Manager, R&D Finance.
About the job
We're looking for a strategic, curious, and collaborative Senior Manager, R&D Finance. In this role, you'll serve as the finance partner for our Product teams, driving product investment prioritization and R&D portfolio optimization, while overseeing R&D's opex and infrastructure investments.
You'll help drive financial rigor, unlock growth opportunities, and ensure we're investing resources where they matter most. This role will lead forecasting, financial modeling, and decision support - helping leaders on the R&D team understand return on investment across our product portfolio and make data-driven investment decisions.
Responsibilities
In this role, you’ll:
- Partner with the R&D team to assess product performance and evaluate investments on the R&D roadmap over both short- and long-term time horizons
- Lead ROI analysis and business case development for new product launches and feature investments, helping prioritize the R&D roadmap based on financial returns and strategic value
- Provide financial insights to guide investment decisions and drive resource allocation across the product portfolio
- Collaborate cross-functionally to identify growth opportunities, margin drivers, and opportunities to increase cost efficiency
- Build flexible financial models to support ad hoc analysis and scenario planning, including M&A opportunities
- Oversee infrastructure investment analysis, including cloud costs, COGS optimization, and capacity planning
- Communicate complex financial information in clear, actionable ways to business partners
- Lead, mentor, and develop a team of 3 to 4 financial analysts supporting product analysis, infrastructure costs, and opex investments
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 10+ years of FP&A experience in progressive financial roles
- Strong financial modeling skills, with experience completing product forecasts (revenue & COGS), pricing impacts, and knowledge of common tech industry metrics
- Experience evaluating product business cases, including customer adoption trends, unit economics, and pricing impacts
- Excellent business acumen and ability to influence stakeholders with data-driven insights
- Ability to thrive in fast-paced environments with evolving priorities and can effectively problem-solve across multiple teams
- Excellent verbal and written communication skills, including experience working with Senior Leadership (VP+)
- Proficiency in financial planning tools (Anaplan) and comfort working with large datasets
Desired:
Bachelor's degree in Finance, Business, Economics or related field, or equivalent experience
Familiarity with API/platform monetization models and usage-based revenue structures
Location
This role will be remote and located in British Columbia, Alberta or Ontario.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
The estimated pay ranges for this role are as follows:
Based in British Columbia. : $90,800.00 to $113,500.00
Bonus Plan Target: 12.50%
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.