Twilio

Twilio Inc. (NYSE: TWLO) is a public cloud communications and customer engagement company best known for developer-facing APIs that let businesses embed messaging, voice, email, and verification into their applications. Headquartered in San Francisco, Twilio has positioned its platform as a programmable layer for communications and customer engagement, serving use cases ranging from application-to-person messaging and call flows to identity verification and customer support experiences. Over time, Twilio broadened beyond core communications APIs into a larger customer engagement platform that includes software products such as Twilio Flex (cloud contact center) and Twilio Segment (customer data platform). The company has also expanded its email capabilities through SendGrid, integrating email APIs into its broader portfolio. Twilio’s growth has included major platform acquisitions and continued product unification efforts across its portfolio. It has also undergone leadership changes in recent years, with founder Jeff Lawson stepping down as CEO in January 2024 and Khozema Shipchandler becoming CEO.