As a Core Launch Manager within the Growth Organization, you will be responsible for the successful implementation and launch of our travel and expense platform with a portfolio of growth customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as a strategic project manager, consultant, and technical point-of-contact through configuration, launch and post launch support. This role will drive cross-functional partnerships with various internal teams within the Growth organization, including Sales, Account Management, Product, and Marketing.
What You’ll Do:
- Work in a high velocity and fast paced PLG organization.
- Launch new travel and expense customers on Navan within our core PLG segment.
- Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their T&E programs.
- Work closely with the Account Executive team to align on launch and validate customer’s use case.
- Manage pre launch alignment, configuration, customer go-live, user trainings, check in calls and launch review.
- Lead smooth customer pass off to designated Account Manager post launch cycle.
- Meet or exceed launch revenue goals.
- Deeply understand Navan’s product offerings and understand what is necessary based on the customer’s use case.
- Willingness to travel to customer sites for launch if necessary.
- Collaborate with product, marketing and engineering teams to provide feedback and insights on launch processes to improve PLG approach.
- Participate in bi-weekly feedback sessions with the extended PLG team, contribute to respective PLG projects & initiatives.
What We're Looking For:
- 1.5-2+ years of working experience within an account management, customer success, product focused role, or customer facing role.
- Strong communication and presentation skills.
- Ability to work cross functionally with different teams and be proactive in finding solutions to customer inquiries.
- Technical: Ability to troubleshoot product issues and learn the necessary processes required.
- Strategic: Digs deep with customers to understand their goals and thinks outside the box on improving processes.
- Organized: Understands when to prioritize tasks, updates on launch status internally and handle multiple launches at once.
- Passionate about solving problems and providing feedback/insights to different cross functional teams.
- Product Expert: Willingness to be a quick learner and be very product oriented (this is a very product focused role).
- Highly driven individual who will bring high energy to the growing team, excited to contribute to customer’s initial success on Navan, passionate about career growth, is a team player and is stoked to add to a fun team work culture.
- Bachelor’s degree preferred or similar work experience.