Senior Manager, Security Risk

See yourself at Twilio

Join the team as Twilio’s next Senior Manager, Security Risk Management

About the job

Twilio is looking for a dynamic, hands-on Senior Manager of Security Risk Management to lead and evolve our global risk function. This role is designed for a strategic thinker who isn't afraid to roll up their sleeves and contribute as an individual performer while managing a high-performing, distributed team. You will be responsible for navigating a complex microservices environment of hybrid cloud and on-premise telecommunications infrastructure, ensuring our security risk approach is pragmatic, scalable, and deeply integrated into the R&D and IT lifecycles.

Responsibilities

In this role, you’ll:

• Program Leadership & People Management: Lead, mentor, and grow a team of international and domestic risk analysts.
• Foster a culture of excellence, accountability, and continuous professional development.
• Hands-on Risk Assessment: Conduct and oversee complex risk assessments across microservices architectures, cloud-native environments, and legacy on-premise telecommunications systems.
• Integrating compliance control requirements into the risk management process.
  Strategic Framework Implementation: Operationalize and mature the One Twilio Risk Management framework leveraging risk management frameworks (NIST RMF, ISO 27005, etc.) with a specific focus on emerging areas like AI Risk, Data Governance, Privacy, Reliability, and Observability.
• Advanced Reporting: Develop and deliver high-impact, executive-level risk reporting. You must be able to translate technical vulnerabilities into business risk, providing leadership with the "so-what" and actionable insights to drive investment.
• Workflow Optimization: Identify and design efficient process workflows within Jira and GRC tools to automate risk intake, tracking, and remediation, ensuring seamless integration with R&D and IT workstreams.
• Pragmatic Problem Solving: Deliver "outside the box" based risk solutions that balance risk mitigation with business velocity. Ensure the security organization is viewed as an enabler, not a blocker.
• Stakeholder Management: Act as a primary point of contact for external auditors and regulators, clearly articulating Twilio’s risk posture and the effectiveness of our controls.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required

• Experience: 8+ years in Cybersecurity or Information Security, with at least 4+ years in a people management role leading international teams. A "no-ego" approach to leadership; someone who is comfortable "taking the heat" for the program while giving credit to the team for successes.
• Negotiation & Diplomacy: The ability to navigate high-tension situations finding the "win-win" middle ground.
• Technical Domain Expertise: Deep understanding of hybrid cloud environments (AWS/GCP), on-premise infrastructure, and microservices. Experience in the Telecommunications sector is highly preferred.
• Framework Fluency: Proven track record of implementing and maturing risk frameworks such as NIST RMF, ISO 3100. Specific experience in AI Risk Management or Data Governance frameworks is a significant plus.
• Tooling Mastery: Power-user level proficiency in Jira (for workflow orchestration) and experience with security tooling (e.g., Wiz, Orca, Snyk) and GRC platforms (e.g., LogicGate, Jira, Archer, ServiceNow).
• Strategic Mindset: Ability to pivot quickly between tactical "firefighting" and long-term strategic planning. You must be able to identify which risks are the most valuable to report on at any given time.
• Communication: Exceptional written and verbal communication skills, with a proven ability to present complex risk topics to non-technical executive audiences. Ability to highlight and report on shared risk responsibility is key.
• Adaptability: Proven ability to adapt to a specific company culture while driving necessary change and maturity.

*Desired:

• This role will have a deep fascination with how AI is changing the threat landscape and have ideas on how to govern it without stifling innovation.
• Familiarity with the NIST AI RMF or ISO 42001 and the ability to assess the risks of data leakage and prompt injection in internal AI tools.
• Risk Appetites & Tolerance Modeling: Ability to move beyond "High/Medium/Low" to help the business define and document specific risk appetite statements that guide engineering trade-offs.
• Cost-Benefit Analysis: Skill in quantifying the cost of a security control versus the value of the risk it mitigates, ensuring pragmatic investment.This individual will understand that a perfect security score is impossible and instead focus on 'Intelligent Risk Taking' that keeps the company safe while it scales.
• Threat Modeling: Experience integrating threat modeling into the early stages of a CI/CD pipeline rather than performing assessments after production.
• Infrastructure as Code (IaC) Familiarity: Understanding how risk is managed in automated environments (Terraform, Pulumi) where "policy-as-code" can be implemented.
• Product Security Mindset: Experience working with Product Managers to prioritize security features in a roadmap alongside revenue-generating features.

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in British Columbia. $160,320 - $200,400 CAD
• Target Bonus Percentage 17.50%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until June 20, 2026, but may change based on business needs.