Vendor Manager

Job Overview

We are looking for an experienced Vendor Manager to help on SME and Contractor recruitment, who will support Coursera's global vendor strategy (as set by the Vendor Management team as this role will recruit SMEs and contractors as per the 2026 goals).

This role is crucial to optimising our SME and contractor-based partnerships (both individual and vendor), managing cost structures, revenue share etc. The role will also ensure that we source the highest quality resources for in-house production. The Vendor Manager will be responsible for building contractor and SME based SOWs, Revenue Share Agreements, processing invoices, reviewing resumes, and finally adding to the existing database of Contractors & SMEs. Also, by implementing the defined processes and formalising agreements to reduce recruiting timelines to weeks (this resource will be important in setting recruitment timelines based on set requirements and will need to get onshore and offshore SMEs as per the project(s) needs).

The ideal candidate will have a proven track record in Contractor & SME recruitment, SOW creation/contracting, invoicing, etc., with the ability to ensure adherence to Coursera’s quality standards, and foster strategic partnerships/relationships over a SME network.

Responsibilities

• Adhere to processes for Contractor and SME recruitment as set by the Vendor Management Team.


• The role will oversee recruiting, hiring, onboarding, and management of Contractors and/or SME resources for content development. Create and manage SOWs as needed


• The role will also oversee identifying, recruiting, hiring, creating contractor SOW and/or partnership agreements, onboarding (and hence handing over) Contractor and SMEs so that they can develop content as per SME enablement goal.


• The vendor manager will apply proven skills to analyze, problem-solve, identify, communicate, organize, and manage participation in projects related to content development and/or SME development / enablement


• Review and track all requests from various stakeholders for content development and SME development / enablement separately. Track and update status on a weekly basis to key stakeholders / teams


• Track and process invoices, recruitment agencies/vendors as needed for both content development and SME development / enablement


• Collect and monitor pricing information to establish standardized pricing frameworks


• Reduce recruiting timelines by improving current workflows and processes.


• Build and maintain strategic relationships with contractors and/or recruitment vendors, fostering collaboration to drive quality and cost-effectiveness.


• Collaborate with various internal departments / teams on specific needs to understand demand


• Maintains efficient communication with contractors, SMEs and internal stakeholders. Acts as liaison between internal stakeholders and contractors and/or SMEs


• Processes and manages feedback for contractors and SME participation in both content development and SME enablement

Basic Qualifications

• Bachelor’s degree


• Minimum of 4+ years of experience in contractor recruitment, SME recruitment, vendor management, etc.


• Demonstrated success in Contractor recruitment, SME recruitment, managing contractor, SME & vendor relationships.


• Expertise in SOW creation, and other contractual documents related to contractor and/or SME agreements.


• Exceptional communication, and interpersonal skills.


• Ability to thrive in a fast-paced environment, managing multiple projects simultaneously.


• Proficiency in Google Office Suite / MS Office Suite, including Excel.

Preferred Qualifications

MBA or advanced degree preferred