Manager, Risk Program Management Office

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Risk Program Management Office is a unique role that sits at the intersection of Operations, Go To Market (GTM), and Risk Compliance teams. Our mission is to enable users to seamlessly meet evolving compliance standards in a complex regulatory environment by bringing the right set of cross-functional stakeholders to enable their success. As an enablement function, we work with many teams including Operations, Product, Eng, GTM, and others. Today, the scope is largely ensuring the overall success of Onboarding Refresh Requirements (ORRs), over time, we expect to take on more ownership of risk-wide, forever programs outside of ORRs. If you’re the type of person who enjoys working on high impact projects on a global scale, running programs from end to end, and advocating for users – you’ll love this role.

What you’ll do

As a people manager, you will lead a team of program managers working some of Stripe’s most challenging problems. If you thrive on owning an expansive and complex topic area, teasing out the highest-impact work to tackle, rallying cross-functional support, and executing against multiple workstreams in parallel to hit your objectives, we want to hear from you.

Responsibilities

• Lead a team of high-performing program managers


• Drive top-line prioritization of work, and manage tradeoffs on resourcing and roadmapping


• Multiple complex global programs, from initial scoping to design and execution


• Create structured approaches to user feedback and insights to improve our programs and user experience


• Design and launch projects that lead to step-change improvements in our operational processes and business outcomes


• Partner closely with our Go to Market and Technical Account Management teams to support our users


• Go beyond domain expertise and serve as a trusted strategic partner with senior stakeholders to shape the future


• As a senior manager at Stripe, serve as a role model and mentor to others, embodying our Operating Principles and fostering our values and culture

Who you are

You are a people person and genuinely love cheering your team on to succeed. You are an experienced people manager and pride yourself on giving clear feedback, inspiring others to do their best work, and building a sought-after team culture. You are a strategic operator and powerful storyteller. You have significant experience writing 1-pagers, developing slide decks, and using data visualization tools – and your work serves as an inspiration to others, and you understand how to scale your impact and coach your team.

Minimum requirements

• 8+ years of experience in program management, strategy & operations, or go-to-market strategy


• 2+ years of people management experience or demonstrated ability leading people


• Passion for, and experience with, building from 0 → 1


• Strong thought leadership, ability to articulate strategy and project plans, and develop a clear point of view


• Bias towards action and high comfort with ambiguity and influencing without authority


• Ability to present with confidence and present with credibility to senior stakeholders


• High willingness to learn and receive feedback

Preferred qualifications

• 2+ years in Go to Market, Customer Success, Post-Sales Support, Sales Strategy, Sales Enablement, or Account Management experience is a plus


• Experience leading customer conversations is a plus