Strategic Account Manager

15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.

A career at 15Five is more than a job, it’s a culture of personal and professional growth. We’re a fully remote, high-purpose, high-performance team that gives you the chance to build the future of work together - where you'll be surrounded by a culture anchored in No BS, High Standards & High Support, and Work in the future.

The Strategic Account Manager owns the long-term commercial success of a defined portfolio of customers representing approximately $5M+ in ARR. This role is accountable for renewal performance, expansion growth, and executive-level partnership development, ensuring customers achieve measurable business outcomes that lead to durable partnerships, consistent renewals, and expanded investment in 15Five.

Strategic Account Managers operate as both commercial owners and deep operating partners, working closely alongside Professional Services Managers, Customer Experience Managers, Support, Executive Sponsors, and cross-functional GTM teams to drive customer outcomes, renewal readiness, and expansion opportunities. By aligning customer priorities with coordinated internal execution, the SAM ensures customers realize sustained value while strengthening long-term partnership growth.