Part-Time Customer Service Representative (Remote — FL/GA/TX/AZ)

Hi, we're Oscar. We're hiring a Part-time Customer Service Representative to join our Member and Provider Services team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.

You will report to the Concierge Operations Manager.

Part-Time Schedule:

Monday - Friday 9:00 am - 1:00 pm CST

OR

Monday & Tuesday: 6:00am - 5:00 pm CST

Please note that this role includes a 5-week full-time training period, Monday–Friday from 8:00 a.m.–5:00 p.m. Once training is complete, you will transition into the part-time schedule outlined above.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

This is a remote role. You must reside in Arizona, Florida, Georgia, or Texas.

Pay Transparency:

The base pay for this role is: $19.00 per hour. You are also eligible for select employee benefits and vacation accrual of up to 64 hours per year.

Responsibilities

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.


• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs


• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations


• Form working relationships with all partners.


• Support the leadership team by identifying issues through established escalation pathways


• Monitor and track the health of all assigned work-in-progress issues.


• Escalate and resolve issues to ensure appropriate turnaround times


• Participate in process improvement projects


• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)


• Compliance with all applicable laws and regulations


• Other duties as assigned

Qualifications

• 1+ years of experience in a high-volume or customer-focused setting.


• 6+ months of healthcare experience experience


• High school diploma or GED

Bonus Points

• Strong quantitative or analytical skills focused on identifying or solving problems


• Bilingual in Spanish - with strong skills in speaking, reading, and writing.


• Experience manipulating and entering accurate data


• Advanced Google Suite or Microsoft Office capabilities