Senior Information Systems (Archived) | VirtualInterview.ai

About Zscaler

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.

We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

Role

We are looking for a Senior Information System Engineer to join our IT Digital Employee Experience team. This is a hybrid role based in Bangalore, reporting to the Manager, End User Engineering. The Senior System Engineer designs, engineers, and operationalizes Zscaler’s global end-user computing environment—spanning Windows/macOS, BYOD, and mobile (iOS & Android). This role focuses on modern endpoint management, security posture, digital experience, automation, and endpoint architecture documentation to deliver secure, cloud-first workspaces aligned with Zero Trust principles. You will collaborate with IT, Security, Platform Engineering, and Support, serve as a senior escalation point, and lead End User Engineering platform initiatives. The ideal candidate demonstrates strong critical thinking, a pragmatic problem-solving approach, a go-getter mindset, and the flexibility to switch between escalations and project work to support business continuity.

What you’ll do (Role Expectations)

Engineer, deploy, configure, and maintain corporate-managed endpoints (Windows/macOS/BYOD/Mobile (iOS/Android)) aligned to Zscaler security baselines and enterprise standards

Lead endpoint vulnerability management workflows using platforms such as CrowdStrike and Zscaler UVM (Avalor); triage, prioritize, and drive remediation in partnership with IT/Security

Partner with Digital Experience/Workspace teams to monitor and improve device performance and user experience using tools like Zscaler Digital Experience (ZDX) and/or Omnissa

Designing and Delivering API integrations (REST/GraphQL), automating endpoint workflows, and integrating EUC platforms (e.g., Workspace One ,Intune/Autopilot, Jamf) with ITSM,Security and identity systems

Document and maintain end-to-end endpoint architecture across Windows/macOS/BYOD/Mobile, including enrollment/provisioning, identity integration, policy hierarchy, configuration baselines, application delivery, patching rings, and security controls

Who You Are (Success Profile)

You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.

You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.

You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.

What We’re Looking for (Minimum Qualifications)

6+ years experience in enterprise EUC/endpoint engineering, endpoint management, or desktop engineering (cloud/digital-first environments preferred)

Strong experience managing and securing Windows and macOS endpoints at scale using tools such as Intune/MEM, Jamf, Automox, Workspace ONE (Omnissa), CrowdStrike, and ServiceNow

Proven experience with vulnerability management, patching strategy, compliance reporting, and remediation execution across a global fleet

Strong troubleshooting across endpoint security controls, application compatibility, performance, and hardware/software (network stack, browsers, productivity/collaboration suites)

Working knowledge of Zero Trust concepts and endpoint security integrations

What Will Make You Stand Out (Preferred Qualifications)

Scripting/automation skills (PowerShell, ShellScript, Python, or equivalent); experience building repeatable automation and self-service remediation

Experience with DEX/observability tooling (e.g., ZDX, Omnissa, Nexthink, ControlUp, or similar)

Incident management experience with clear escalation, communications, and post-incident remediation practices

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans

Time off plans for vacation and sick time

Parental leave options

Retirement options

Education reimbursement

In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Senior Information Systems Engineer

Job Description