Account Service Delivery Manager

The opportunity:

Tired of the traditional operating model of the freight forwarding industry? Want to join the most disruptive force for good in global commerce? At Flexport, our mission to make global commerce so easy there will be more of it. We believe that global trade should work better for everyone. Over the last decade, we have grown faster than any freight forwarder in history by taking a technology first approach to the industry’s biggest challenges and building a team of passionate experts to transform global logistics.

As a member of the Account Management team, your mission is to ensure operational and commercial excellence for the global key account(s) you are assigned. You will be the face of, and the central point of contact for one or more of our largest and most strategic clients globally. This is the golden opportunity to help expand our business in Vietnam.

Responsibilities:

• Serve as the primary point of contact for assigned strategic clients, ensuring a seamless and high-quality service experience across all Flexport solutions


• Drive daily coordination between the client / their supply chain stakeholders and Flexport operations teams to deliver on client expectations and resolve service issues proactively


• Monitor and report service performance across functions and regions to ensure all products are delivered at or above agreed standards


• Conduct regular business reviews with internal and client stakeholders to track performance, surface insights, and align on strategic goals


• Analyze pricing and service proposals to help clients navigate cost vs. quality/lead time trade-offs and recommend solutions that maximize client satisfaction and Flexport margin and revenue


• Build and maintain strong relationships with client decision-makers through daily communication and on-site engagement


• Identify growth opportunities within accounts and partner with sales to expand Flexport’s share of wallet and drive total sales conversion

You should have:

• 5+ years of client-facing experience, ideally in logistics, freight forwarding, or supply chain management


• Hands-on experience managing freight forwarding operations across ocean, air, and ground; experience with global enterprise accounts strongly preferred


• Proven expertise in customer service and executive-level business communication


• Demonstrated success in building and expanding client relationships to drive account growth


• Experience operating in cross-functional, multi-national environments with complex stakeholder landscapes


• Strategic mindset with strong planning discipline; able to translate high-level objectives into actionable execution


• Strong negotiation and problem-solving skills with a bias for resolution and client success


• Highly collaborative team player with a track record of building trusted internal and external relationships


• Uncompromising integrity and alignment with Flexport’s core values


• A "compliance-first" approach, understanding the critical role of regulatory alignment in a global logistics environment