Senior Strategic Account Executive - ISV

See yourself at Twilio

Join the team as Twilio’s next Senior Strategic Account Executive on our ISV team!

About the job

This position is needed to support the management and growth of our messaging business with Independent Software Vendors (ISVs) in North America. In this role, you will be directly responsible for the success of Twilio’s messaging business in the ISV segment in North America - supporting the development and growth of existing customers, as well as driving new business processes for prospective customers. Twilio supports some of the largest and fastest growing ISVs in the US and Canada, spanning industries such marketing, business automation, and customer care. Account Executives on the ISV Sales team are experts in the messaging, voice and email space and Twilio’s offerings - and act as key members of our go-to-market teams in developing and optimizing business critical customer engagement use cases with Twilio messaging solutions. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and our go-to-market sales and services teams.

Responsibilities

In this role, you’ll:

• Cultivate the continued growth of key messaging, voice and email use cases by our strategic ISV customers on the Twilio platform.


• Own highly analytical and consultative sales cycles to retain business in competitive vendor sourcing cycles, expand business into new use cases, and win new ISV messaging customers to the Twilio platform


• Partner cross functionally with services, product, and finance to develop long range account plans.


• Act as the voice of the customer to Twilio’s products t and carrier relations teams.


• Be an active expert in the communications space - staying abreast of key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7-10+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products or solutions for their customers.


• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships


• Analytical account development strategy based on using data to find opportunities and prove value


• Demonstrated track record of managing business forecasts and financial models


• Entrepreneurial mindset with appetite to define process and build programs


• Record of delivering market driven results, especially to scale and enterprise customers


• Excellent verbal and written communication skills (English)


• Bachelor’s Degree or equivalent years of experience


• Able to operate as part of a team, in a overlay sales capacity

Desired:

• Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms


• Domain expertise from a highly quantitative industry such as advertising optimization, investment banking, security or commodity trading especially in non-standard segments


• Software, SaaS, CPaas or PaaS experience

Location

This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $158,632 - $198,290.


• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $167,440 - $209,300.


• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $176,256 - $ 220,320.


• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.


• This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role will be accepted on an ongoing basis.