Senior Software Engineer (L3)

See yourself at Twilio

Join the team as Twilio’s next Senior Software Engineer (L3) on the Console Runtime team.

About the job

This position is needed to help Twilio develop and deliver new capabilities in the Twilio Console platform. You will be a member of a SCRUM team which designs, implements, owns and operates the Twilio Console Runtime which powers the Twilio Console Web application. Additionally, you will have the opportunity to influence roadmap priorities, propose innovative solutions that will enable Twilio to achieve its goal of being the world’s most trusted customer engagement platform.

Responsibilities

In this role, you’ll:

• Design, develop, test and deploy new features using technologies such as GraphQL, NodeJS, React, Typescript, Playwright, ViTest and Buildkite.
• Own your code, respond to incidents and participate in on-call rotation and participate in RCAs for incidents.
• Meet Definition of Done for the software you build.
• Refactor and reduce technical debt.
• Write automated unit and integration tests in a continuous integration and delivery environment.
• Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems.
• Collaborate with other team members, including Product leadership, influence, own, and work to improve the platform.
• Actively participate in design and code review, backlog refinements and other agile ceremonies and work with team members to meet team’s sprint commitments.
• Work independently or with your team to troubleshoot/determine resolution for issues in your team's domain.
• Be responsible for documentation of projects you work on.
• Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Bachelor’s degree in Computer Science or related industry experience.
• 5+ years of hands-on development experience developing and operating Web applications using modern javascript technologies, preferably React, NodeJS and Typescript.
• 5+ years of hands-on experience with scalable and high performing backend systems or Backend-For-Frontends.
• Experience with REST APIs and GraphQL.
• Knowledge of modern automated testing and CI/CD pipelines using Buildkite or Jenkins.
• Champion of good engineering habits: development and test techniques, security, automation.
• Experience in triaging and solving production issues.
• Positive attitude and aptitude to learn and execute quickly as part of a SCRUM team.
• Iterative development and deployment, Scrum and Agile methodologies.
• Communicate clearly and concisely, orally and in writing.
• Good team player and ability to communicate well in a remote work environment.

Desired:

• Experience with AWS or other public cloud infrastructure platforms.
• Hands-on experience of developing and implementing testing strategies using robust automated testing frameworks such as Playwright and Cypress.
• Ability to build effective working relationships with all levels of the organization across different locations and time zones.

Location

1. This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00 - $176,900.00.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00 - $187,300.00.
• Based in the San Francisco Bay area, California: $166,400.00 - $208,000.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until 3rd April 2027, but may change based on business needs.