Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

See yourself at Twilio

Join the team as Twilio’s next Director, Product Specialists (Solutions Engineering).

About the job

This position is needed to lead our talented team of Solutions Engineers. This role is pivotal in driving customer success by providing technical leadership and strategy in solving complex customer challenges. The ideal candidate will have a strong background in solution engineering, customer engagement, and team leadership.

Responsibilities

In this role, you’ll:

Leadership and Team Development: Lead, mentor, and scale the North American Solution Engineering team. Foster a culture of innovation, collaboration, and customer-centric problem solving.

Strategic Engagement: Work closely with sales leadership to develop and execute strategies that drive customer acquisition, expansion, and retention. Ensure the Solution Engineering team is aligned with sales goals and objectives.

Solution Design and Implementation: Oversee the technical aspects of customer engagements, including solution design, implementation strategies, and technical validation. Ensure solutions meet customer needs and align with Twilio Segment’s capabilities.

Customer Advocacy: Serve as a senior technical advisor and advocate for customers within Twilio Segment. Understand customer needs and market trends to influence product development and roadmap.

Cross-Functional Collaboration: Collaborate with Product, Engineering, Marketing, and Customer Success teams to ensure a cohesive customer experience and to drive product enhancements.

Technical Excellence: Maintain deep technical and product knowledge of the Twilio Segment platform and the broader technology landscape. Encourage continuous learning and development within the team.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

10+ years in software engineering or solution architecture, with at least 5 years in a leadership role managing technical teams.

Technical Expertise: Strong technical background with experience in software development, data platforms, and cloud technologies. Familiarity with Twilio Segment’s technology stack is a plus.

Strategic Thinking: Proven ability to develop and execute technical strategies that align with business objectives. Experience in pre-sales and post-sales environments is highly desirable.

Communication Skills: Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to a variety of audiences, including executive-level stakeholders.

Customer Focus: A strong customer advocate with a track record of driving customer success and satisfaction through technical leadership and innovation.

Leadership: Demonstrated ability to lead, inspire, and grow high-performing technical teams in a fast-paced environment.

Desired:

Experience leading Solution Engineering or Product Specialist teams within a CPaaS, UCaaS or Customer Data Platform company.

Location

This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

Based in Colorado, Hawaii, Minnesota or Vermont : $206,784.00 - $258,480.00.

Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $218,272.00 - $272,840.00.

Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $229,760.00 - $287,200.00.

This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until May 01, 2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Director, Product Specialists (Solutions Engineering)

Job Description