About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Staff Technical Program Manager to join our Engineering Operations team. This is a hybrid role based in the San Jose, CA office 3 days a week, reporting to the Sr Director, Engineering Operations.The TPM will join Zscaler’s central Technical Program Management team and partner directly with a senior Service Organization leader. This role is responsible for establishing a clear intake and commitment process, leading execution and delivery reviews to ensure programs stay on track, and driving release readiness criteria to meet Zscaler’s quality bar.

What you’ll do (Role Expectations)

Drive program planning and definition to ensure the successful adoption of SDLC efforts within your functional area

Lead weekly execution reviews covering product initiatives, production incidents, service health, OKRs, and technical deep-dives

Oversee release content planning for current releases, active development, and future roadmaps

Prepare and present program reviews using JIRA structures to eliminate manual tracking and ensure clear communication across the organization

Identify and implement opportunities to improve existing development processes and toolsets

Who You Are (Success Profile)

You act like an owner by fueling your bias for action with a passion for the mission, operating with integrity, and navigating between high-level strategy and hands-on execution.

You are a high-trust collaborator who is ambitious for the team, embracing a challenge culture through candid feedback delivered with clarity and respect.

You are customer-obsessed, building deep empathy for internal and external customers to anchor decisions in solving real-world problems.

You champion simplicity by distilling complex technical concepts into clear, actionable plans and bringing precise focus to every interaction.

You think at scale by connecting day-to-day work to the global company mission and building processes that support a high-growth organization.

What We’re Looking for (Minimum Qualifications)

5+ years of experience in Engineering or Technical Program Management, with at least 2 years specifically in a TPM role

Undergraduate degree in Engineering, Business, or a related domain

Proven bias for action with the ability to take smart risks and demonstrate incremental progress

Demonstrated success in stakeholder management with the ability to communicate effectively across all levels of the organization

Strong technical proficiency in JIRA, including JIRA dashboards, JIRA Structure, and advanced tracking methodologies

What Will Make You Stand Out (Preferred Qualifications)

Prior engineering experience

Experience or knowledge within the networking industry

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$160,000—$200,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans

Time off plans for vacation and sick time

Parental leave options

Retirement options

Education reimbursement

In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Staff Technical Program Manager

Job Description