Technical Administrator 2

See yourself at Twilio

Join the team as Twilio’s next Technical Administrator 2 (Business Systems Analyst 2)

About the job

Twilio is looking for a Salesforce Administrator to join the GTM Automation team. This is a great role for an experienced Salesforce administrator looking to work more closely with the business, apply their mastery on the Salesforce platform to deliver impact, and expand the breadth of exposure beyond Salesforce. You will be in the unique position of joining a growing team that you can learn with and help shape.

You are right for this role if you excel at solving multi-faceted problems, managing large volumes of data and building world-class tools that drive impact. The ideal candidate is able to deeply understand the core business problem being addressed, balance speed and quality, and provide solution alternatives. You are a results-oriented individual who is motivated to tackle complex problems, has a "can do" attitude, and is comfortable asking questions.

Responsibilities

In this role, you will be responsible for improving our Salesforce.com platform and ensuring data excellence across the organization. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting impactful programs managed by the team to contribute to the success of the sales team and support Twilio’s fast growth.

Assist project managers in various work streams on Salesforce.com

• Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale.


• Work with program managers and stakeholders to uncover process gaps and develop elegant solutions


• Understand and fix existing system problems on a daily basis


• Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility.


• Collaborate with cross-functional teams, including developers, business analysts, and stakeholders.


• Leadership skills to mentor junior administrators and provide guidance on best practices.

Qualifications

Not all applicants will have skills that match a exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2+ years of experience with Salesforce.com implementation (design, configuration, deployment, lightning flows)


• Must have hands on experience with process automation tools especially flows


• Demonstrated ability to understand business needs and translate requirements into technical solutions


• Salesforce Certified Administrator (ADM-201)


• Strong expertise in Salesforce CPQ administration and configuration.


• Strong presentation, communication, and facilitation skills


• Comprehensive experience on debugging and troubleshooting in Salesforce


• Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects.


• Knowledge on Salesforce.com configuration best practices

Desired:

• 1+ year of experience designing or developing on Salesforce (Apex)


• Experience working with and managing large data sets


• Industry experience in automating and auditing large volumes of data


• Experienced developing Lightning Components in Salesforce Lightning

Location

This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.